Cebu Pacific: The Cheapest and Most Unsecured Airline Company!

Got time to spare? Why not board a Cebu Pacific Flight and enjoy the long waiting time. Cebu Pacific’s legendary flight delay promos — Flight 5J 965, Manila to Davao, delayed once, delayed twice, and delayed thrice. Flight 5J 972, Davao to Manila, delayed for 3 hours. Now , i need not to elaborate more on their flight delay promos because you have to experience it yourself to fully appreciate it.



What I want to share with you here is my unforgettable adventure with their bonus surprise feature on the Arrival Department.

4:50 PM Manila time, 5J972 was scheduled to depart but for some reason it was moved to 7:40 PM. For two straight hours all of us clueless passengers waited earnestly for the ‘go’ signal for boarding while the staffs and crews kept their mouth shut. At 7:00PM, it was finally announced that the flight schedule was moved to 7:40PM. We wonder why it took so long to make the announcement. For those who didn’t bother to take a bathroom break in fear of being left behind finally got up but only a few seconds late after soiling themselves. Around 10:00 PM, flight 5J 972 arrived safely in Manila. Cebu Pacific is Always on Time eh? Yeah right!


Upon arrival, I went to the baggage claiming area. I stood there for 10 minutes but was unable to spot my baggage. I waited for another 20 minutes but still my beloved baggage was nowhere to find. Heck, I persisted and another 30 minutes went by without any signs or traces of my baggage. After another hour, all baggages were claimed. The baggage area was clear and empty. My baggage, together with 9 other passengers’, were a no-show.

Magic? No! Scientific Explanation? The baggage was simply lost or delivered to the wrong air craft due to the negligence of the employees assigned in Cebu Pacific’s departure area. Or maybe, the security guard in the check-out booth didn’t check the bags that were coming out from inside the Airport (by banchek) . The tags were not monitored. The security was not that tight compared to the departure area of Cebu Pacific.

Now, some of my valuables were gone because I trusted the cheapest and most unsecured airline company. I know this sucks. Some of you might think I got what I paid for. I took the risk of choosing Cebu Pacific as my Airline choice. The other 9 passengers were also helplessly mad at Cebu Pacific’s security management.

Oh but one of the passengers was lucky enough to receive a call from an anonymous passenger claiming that he brought home a bag that isn’t his. He then called Cebu Pacific and was directed to him. So just how secure is Cebu Pacific’s arrival department? It is almost below 0. It’s security system is poor and pathetic.

Another evidence is the magical disappearance of the security guards during closing hours. So there is no one left to check the baggages during closing hours eh? Thieves can conveniently go in and out from the Airport because nobody checks the baggages anymore!

So what I did next was I reported my missing baggages. After reporting, they will require you to fill up this stupid form and wait for 7 days.


They gave me these numbers: 853-9872, 556-4687, and 09228173470, so that I can follow up my case, but to no avail. The numbers they gave me was gibberish. One of the numbers can’t be reached, the other two didn’t answer my calls. I also contacted the Cebu Pacific’s Lost Baggage Customer Service E-mail using the contract form in their website, but until now no one answered my e-mails.

I know they will not mind about my case because I’m just an Economy Class Passenger and I’m not powerful enough to claim back what I’ve lost. I think If I’m rich enough or VIP enough through the eyes of Cebu Pacific, they will gladly assist me with my dilemma. But I’m nothing, I’m just a lowly jobless slacker that blogs to make a living.

So a message to all snatchers and those who plan to steal “Just head on to Cebu Pacific’s arrival area and claim as much free stuffs as you want. You’ll never whats inside until you open it. Enjoy your free gifts from Cebu Pacific. All you have to do is to choose a bag that you want, then remove the label. Once you removed the label, you can freely claim it as your baggage! Yep! So easy eh? So if you are planning to grab some stuff that’s not yours without anyone noticing you, just proceed to Cebu Pacific Arrival Area, NAIA 3. You can also get inside even if you’re not a passenger because security guards outside will not ask you for a ticket or any verification that you are a passenger. Just tell them that you left something inside. Wait until the automatic baggage handler turns on. Once it has turned on, the passengers can then claim their baggages. The baggages will be put randomly in the baggage handler, then just pick the bag that you want. Once you have the bag of your choice, you can get it and put it in your push cart. Once you have it in your push cart, it’s 100% yours!”

If you want to know about the Cheapest Airline Company in the Philippines, here are some very interesting posts:
1. Cebu Pacific You’re So Daing! by Market Manila
2. Failed Cebu Pacific e-Ticketing by Yugatech
3. Cebu Pacific Sucks and Cebu Pacific Airline is Evil by Pinoy Tux
4. Cebu Pacific: Always on Time or Always Delayed? by Mailyn Shari
5. Cebu Pacific Sucks by Panic Queen
6. Cebu Pacific Sucks by Epinions
7. Usability Fail (Cebu Pacific Air) by Life in Cebu
8. Cebu Pacific Fail by Markku Seguerra
9. Cebu Pacific’s Very Poor Services by Trip Advisor
10. Is Cebu Pacific Hoodwinking its Passengers? by Lattex
11. My Cebu Pacific Experience by Marhgil Macuha
12. The Cebu Pacific Experience by Aileen Apolo
13. Cebu Pacific Sued for Violating Republic Act 7610 Adishree Aishwarya

There were thousands or maybe millions of posts around the web regarding how awesome Cebu Pacific was. If I link them all up here, it will take me a week. So if you want to know more about Cebu Pacific, Google can help.